WebBeyond modules progress is not tracked. You can assign modules on the Auto Assign tab. To see the preloaded Genesys Beyond courses: Click Admin. Under Performance & Engagement, click Development and Feedback. The preloaded Genesys Beyond courses will be labeled Genesys Beyond in the Source column. WebSep 11, 2024 · 1) To obtain certification in any of the 5 Specialist exams (Architect, Scripting, Quality Management, Outbound Dialer, and Workforce Management), you first …
Certification and Training - Genesys
WebGenesys Beyond is a skills development ecosystem that trains the next generation of CX professionals to deliver next generation experiences. Beyond keeps your in-house skill … WebAug 10, 2024 · Genesys Cloud refreshed the look and feel of the Genesys Beyond development and feedback modules for consistency with Genesys branding. The Genesys Beyond modules also now include supervisor modules to familiarize supervisors with Genesys Cloud platform features and management tasks. For more information, see … diversity thunder bay
Onboard and Train Employees with Genesys Cloud CX Learning Capability
WebApr 21, 2024 · Genesys Beyond provides customers and partners with a modern learning experience and access to technical and CX training. Embedded training from Beyond gives contact center employees the skills needed to bring human and digital interaction together to deliver truly unique and meaningful customer experiences. WebNov 3, 2024 · Genesys Decisions Workforce Management Other cloud-based solutions Business and Enterprise Edition Hosted Provider Edition Suite-wide Release notes for all supported Genesys Engage releases. Configuration Options This page was last edited on November 3, 2024, at 03:09. Comments or questions about this documentation? WebEvery year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service ® , our vision for empathetic customer experiences at scale. cra community radiology